WTC, Wilmington, Delaware,USA
(+1) 312 492 4386

Call Center Services

Call Center Services

A call centre or call center is a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live chat, and e-mail at one location is known as a contact centre. Our call center provides 24/7/365 support. SM Technomine Inc offers an array of call center services which includes Inbound, Outbound Call Center Services to meet your business specific requirements.

When you customers or prospects have a question, they expect to reach your team quickly. And often, problems are best solved by talking to a person. Low cost 24/7 call center services from SM Technomine Inc can help you improve customer retention and increase revenue per customer. We provide a gamut of call center services that could be as basic as an answering or message taking service to an expert technical support help desk. We have a flexible, quick learning, and adaptable team and systems that can serve the needs of a startup company as well as a multi-billion dollar company. Clients decide which portion of their support functions is suitable to outsource. We work closely with the clients to make it happen.

Our strength is in supporting products and services that have a technology component. We can be involved in various stages – in pre-sales, post-sales, signups, demonstrations and training, technical support, and customer support. We can provide support through phone, email, or chat, or combinations of these interfaces. As we operate through a 24/7 center, we can support customers from diverse time zones. Some companies use us for business hours support and others for just after-hours and weekend support.

Inbound Call Center Services

Inbound call center services offer solution to customers for almost all the queries related to the products and services. These queries are usually related to account questions, technical support, sales, products or general company information. SM Technomine Inc’s Inbound Call center provides dynamic support for all your inbound communications.

We ensure maximum phone productivity, better market coverage, faster ramp-up of new campaigns, skilled & professional talent pool, higher lead generation, wider customer base, increased sales are some of the reasons that make us the popular choice for our clients Inbound support needs. You need not make that “extra effort” to retain your customers and can concentrate on your core business activities. We at SM Technomine Inc Inbound Call centers act as an extension of your company by retaining your current customer base and bring in new customers through new marketing strategy for your product and services.

Our Inbound call centers are capable of handling:
  • Large monthly call volume
  • Low monthly call volume
  • Monthly call volume fluctuations
  • Direct response call spikes

  • Seasonal call spikes
  • Onetime events
  • Call handling capacity

  • 24x7x365 coverage
  • Special call handling requirements
  • Multi-language requirements

Benefits of Inbound Call Center Outsourcing:
  • Increase ROI from your media dollars
  • Increase conversion rates
  • Increase sales form up-sells and cross-sells
  • Drive and measure results using advanced technology
  • Lower handling costs with effective solutions
  • Assistance with strategizing for optimizing customer acquisition and retention

  • Flexibility with monthly call volume
  • Provide recommendations based on volume and requirements
  • Multi-language support
  • Guidance on customer acquisition and retention programs
  • Reach or exceed you MER benchmarks

Outbound Call Center Services

Outsourcing your outbound call center services can work great wonders in enhancing your overall client acquisition and retention. The sales up-selling as well as cross-selling strategies and techniques deployed by our professionals greatly help the organizations to meet the most challenging sales goals and objectives.

SM Technomine Inc, in a very short span of time has lined up an entire range of outbound services such as lead generation services, appointment settings, telemarketing service, and customer service, email and chat support. Additionally, we have tailor-made hiring and training program as well as multi-language support. SM Technomine Inc Call Center India is driven by pragmatic and performance based approach for all outbound call center services. Having strong domain knowledge, we are one of the major players in the BPO segment with an ISO: 9001 – 2008 certificate. We work with companies ranging from small enterprises to Fortune 500 companies, leading to booming partnerships which produces beneficial results to all the companies linked with us.

Benefits of Outbound Call Centers Outsourcing
  • Customer Acquisition
  • Converting Browsers to Buyers
  • Increasing Profitability Per Customer

  • Customer Retention
  • Direct contact with customers
  • Direct response from customers

  • Cost-saving surveys
  • Clear representation of the gathered information